> resume.pdf

Sales Agent, Geek Squad C.A.

Best Buy

Jan 2024 - Present • Utah

Diagnosed and resolved complex hardware and software issues for consumer electronics, achieving high customer satisfaction and repeat business.

• > Provided expert technical support, ensuring optimal device performance and clear communication of solutions
• > Exceeded sales targets by leveraging technical knowledge to recommend tailored Geek Squad services and protection plans
• > Collaborated with team to optimize in-store technical service processes, improving efficiency and reducing customer wait times
• > Upheld a professional and approachable demeanor, earning praise for technical expertise and effective customer interactions

Apple Certified Technician

Expercom

Jan 2023 - Jan 2024 • Utah

Highly skilled Senior Technician with Apple certifications in iPhone and Mac repair.

• > Demonstrated exceptional adaptability, quickly mastering complex problem-solving skills to manage challenging situations independently
• > Proven ability to support management teams in driving business results through efficient operations
• > Consistently delivered positive impact on company performance, yielding improved reviews and record-breaking sales

Call Center Agent

Press Ganey, Squeeze Media

Jan 2022 - Jan 2023 • Utah

Customer support specialist ensuring high-quality service and HIPAA compliance.

• > Improved customer satisfaction through effective communication and support
• > Ensured the security of customers' personal information during interactions
• > Maintained compliance with HIPAA laws while handling customer interactions

Information Technology

Brigerland Applied Technology Center

Jan 2023 - Dec 2024

TestOut PC Pro Certified - Currently studying Information Technology